How do I exchange my bike?
We have a dedicated website where existing members can book exchanges.
You can select the bike you want to switch to, choose a day for the exchange, and arrange for your current bike to be collected.
When can I exchange?
You can exchange at any time for a flat fee of £19.99.
If you have had your bike for 18 months, you are entitled to a free exchange.
Can I switch down a size?
Yes! Our website will allow you to switch between any of the bikes we offer. There is no obligation to simply switch up a size: for example, you can swap to a smaller bike if your current one is too big, or decide to send back your hybrid bike to take up mountain biking.
How do I prepare my bike for collection?
Our couriers, Panther, will unpack your new bike and re-pack your current bike. We ask that you prepare the current bike for collection by:
- Making sure it is generally clean and dry
- Removing the pedals
- Loosening the handlebars so they are turned in-line with the frame.
What will happen to my monthly payments?
As soon as we receive back your old bike, the direct debit subscription for that bike will be cancelled. A new subscription will be scheduled to start one month after the date you placed your order, for the monthly price of your new bike.
You will be notified by email of the changes made to your direct debit.
What happens to my old bike after I return it?
The bike you send back will be thoroughly serviced and checked over, before being sent to another loving family.